FAQ
We're a UK-based Clothing Brand, specialising in quality clothing and accessories that do the talking for you!
We're based in little seaside town called Redcar in the North-East of England.
We only sell our products online. This means we can get your top-quality Bad Apples Society clobber to you at competitive prices.
Right now we only ship to mainland England, Wales & Scotland. As we continue to grow it's our ambition to offer international shipping, but we're not quite there yet!
To keep shipping costs sustainable we regularly look to use different couriers to get our products to you as quickly and safely as possible, at the lowest possible cost. Usually we'll use either Royal Mail or DPD but this may not always be the case. Rest assured, we'll always choose the best option to make sure your order arrives as quickly as possible.
Not right now. We're always reviewing our policies and procedures to make sure Bad Apple Society customers get the best possible service.
It depends on a few things (which we've explained below) but in general, you should expect to receive your item no-later than 7 working days after you placed your order.
Things that affect how long it takes to receive your order:
How many things you've ordered - E.g. If you order 5 things, it takes longer to pick, produce, package and arrange shipping.
How many orders we receive - E.g. If we have a huge rush of orders, things will naturally take longer to work through. Note: During busy times, we'll always keep you updated if there's likely to be a delay.
When your order was processed - E.g. If your order is processed just after a courier collection has taken place, it won't be collected until the next shipping run - likely the next day.
The courier's processign times - E.g. At peak period (like Christmas) UK couriers often have delays to deliver times. This is outside of our control but we'll always keep you updated.
We'll always make sure order processing times are clear on our website and we'll keep you updated with your order and tracking info so you're always in the loop!
Naturally we'd be disappointed if you had changed your mind but as long as you let us know within 14 days of placing your order, you can cancel your order/return it for a full refund.
If your order hasn't been dispatched yet, you can cancel your order online and receive a full refund.
If your order has already been dispatched, you must return your order within 14 days of letting us know you've changed your mind, in it's original packaging and when we've received it and confirmed it's in it's original, unused condition we'll process your refund.
Returning your product: If you've changed your mind about your order, and the item has been dispatched, it's your responsibility to arrange the return of your order in it's original, unused condition, with all original tags and labels still attached.
Important: In all cases you're responsible for the postage/courier cost of returning your item.
Receiving your refund: If you've let us know, and returned your item within the times outlined above, we'll process your refund for you as soon as possible and no-later than 14 days after we've received your item/cancelled an un-dispatched order.
In all instances, we'll let you know as soon as we've processed your refund but the time it takes for the money to get to your account will vary, depending on the payment method used. Once we've submitted the refund we have no control over/information on how quickly the money arrives in your account. All refunds will be processed using the original method of payment - with no exception.
If you've ordered something that isn't the right fit, or the colour isn't as you expected you can:
Exchange it for a different size: Just let us know which size/colour you want to exchange it with and then arrange the return of your order in it's original, unused condition, with all original tags and labels still attached. Once we receive it and inspected it we'll dispatch your replacement item as soon as possible.
Returning your product: If you'd rather just return your order for a refund, let us know within 14 days of receiving it and return it within 14 days to in it's original, unused condition, with all original tags and labels still attached. Once we've inspected it, we'll process your refund as soon as possible.
Important: In all cases you're responsible for the postage/courier cost of returning your item. Where you request multiple exchanges of the same item we reserve the right to charge additional shipping fees, or cancel your order.
Receiving your refund: If you've let us know, and returned your item within the times outlined above, we'll process your refund for you as soon as possible and no-later than 14 days after we've received your item/cancelled an un-dispatched order.
In all instances, we'll let you know as soon as we've processed your refund but the time it takes for the money to get to your account will vary, depending on the payment method used. Once we've submitted the refund we have no control over/information on how quickly the money arrives in your account. All refunds will be processed using the original method of payment - with no exception.
Just like most other online stores.
Simply add your products to the basket - being careful to check you've selected the size and/or colour you want - and when you've added everything to your basket, simply check out and follow the on-screen instructions.
Why wait? You can always add items to your basket and return later but this doesn't reserve the stock, so if you want to make sure you get your hands on some Bad Apple Society clobber make sure you complete the checkout process.
We accept any of the following payment methods:
- Debit/Credit Card
- PayPal
- Apple Pay
- Google Pay
- XXX
- XXX
Important: We do not accept cash, cheque or bank-transfer payments in any circumstances
If you're asking about who manufactures the clothing and accessories, we use a network of expert suppliers to source high-quality products that fit the Bad Apples Society brand.
If you're asking about our embroidery, we do it ourselves and then we package and ship them from our base in the the North-East of England straight to your door!
Yes. We source all of our materials from expert suppliers who are compliant with relevant UK safety regulations.
We think our designs are pretty unique already so beyond our 'Create your own Quote' products we don't offer personalisation or customisation as standard.
If you think there's a product we should stock for a particulary design, just use our contact form to let us know what new products we should offer!
Just check out our 'Contact Us' page and you'll find a few ways to get in touch.
Sizes are described on each product listing to make your life easier.
If you have any question about product sizing that isn't explained on the product description just use our 'Contact Us' page and we'll get back to you as quickly as we can.
In the meantime, here's a quick guide:
Clothing: We generally cater for all sizes but stock levels and availability changes almost daily so if we don't have your size listed/in stock, get in touch and we'll see what we can do to help.
Accessories: Most hats, bags and other accessories are 'One Size' and if we have different sizes of the same product, such as bags, we make sure the dimensions are listed in the product description.